Dynamics 365 Customer Service

Empower your teams with the streamlined data and unified technology


Explore Dynamics 365 Sales

Personalize service with 360-degree views

Deliver value at every point and personalize every interaction, interact with customers on their preferred channel, create a single, consistent service experience through a threaded view of the customer experience, quickly offer the most appropriate knowledge articles using relevance search.

Empower your teams with enhanced productivity tools

Optimize agent performance and improve customer engagement by analyzing operations and interactions, allow agents to be more productive to avoid escalations, resolve cases faster with cross-company collaboration and easily, connect agents with subject matter experts.

Customer Service

Customer Service Insights

Take informed action to improve your customer service experience using out-of-the-box insights and improve productivity with innovative AI features.

Personalized experiences with a 360-degree view of your customer Insights.

  • Get overall view of customers

  • Adapt and extend the solution for your needs

  • Depend on a productive and trusted platform

  • Discover insights and take action

Customer Insights 


Dynamics 365 Virtual Agent for Customer Service

  • Create quickly and easy customer service virtual agents

  • Make better decisions and proactively improve customer satisfaction

  • Empower virtual agents to take action

Virtual Agent


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